Analytics

Performance insights across the fleet · last 6 months · 12 garages

ECD adherence (30d)

Work orders meeting effective ECD

Closed jobs (30d)

Volume passing through the system

Escalations (30d)

Rules engine triggers

Communications (30d)

Emails + SMS + calls

Week-over-week % of work orders meeting their effective ECD.

90%

+19.0pp

9 Mar16 Mar

Distribution across Not-Ready outcomes.

Parts delayed / backorder58 · 46%

Staffing capacity / backlog28 · 22%

Awaiting approval (customer/insurer)22 · 18%

Additional faults found11 · 9%

Vehicle test failed / rework required2 · 2%

Diagnostic ongoing2 · 2%

Dispute (scope / cost)2 · 2%

Rolling adherence across the closed-WO history.

12 garages

Garage	Region	Closed	Adherence	Avg delay	Escalations	Avg reply
1Coventry Mercedes Authorised	West Midlands	48	94%	3.0d	1	800m
2Birmingham Commercial Repairs	West Midlands	43	91%	3.0d	2	913m
3Manchester Heavy Vehicle Centre	North West	40	90%	3.0d	2	782m
4Glasgow Commercial MOT	Scotland	46	87%	3.0d	3	803m
5Nottingham Volvo Truck Centre	East Midlands	56	86%	3.0d	2	767m
6Bristol Truck Solutions	South West	42	81%	3.0d	1	783m
7London Crossrail Truck Hub	Greater London	60	80%	3.0d	4	727m
8Cardiff HGV Services	Wales	59	78%	3.0d	3	840m
9Leeds DAF Specialists	Yorkshire	49	78%	3.0d	3	799m
10Sheffield Vehicle Centre	Yorkshire	57	74%	3.0d	5	755m
11Newcastle Fleet Workshop	North East	48	69%	3.0d	9	837m
12Eastside Express Repairs	East England	53	51%	3.0d	16	843m

Data computed live from Sentinel's audit trail · CSV export coming next iteration