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WO-2026-0428-001openplatinum SLA

Drivers Airbag Replacement (warranty)

WW75 BMW · BMW 3 Series 320d Touring · Stobright Logistics Ltd

Escalated
Truck
RegWW75 BMW
VINWBA3B7C50AKE56789
Mileage28,400 mi
ManufacturerBMW Commercial UK
In service28 May 2025 (7071mo)
WarrantyActive
DriverJames Whitehouse
Garage
NameEastside Express Repairs
RegionEast England
AddressBay 7, Norwich Industrial Park, NR4 6DJ
Phone+441234567003
AdvisorDean Holroyd
ECD
OriginalThu 30 Apr 10:00
RevisedFri 8 May 13:00
EffectiveFri 8 May 13:00
Delta214881d overdue
Labour12h
  1. Garage confirmed READY: Garage confirmed WW75 BMW will be ready for pickup by ECD (Thursday 30 April at 10:00).call_outcome_recorded
    sim · Mon 14 Sep 14:54:39·wall · 16:23:22
  2. Garage confirmed READY: Garage confirmed WW75 BMW will be ready for pickup by ECD (Thursday 30 April at 10:00).call_outcome_recorded
    sim · Mon 14 Sep 13:42:46·wall · 16:23:21
  3. Garage confirmed READY: Garage confirmed WW75 BMW will be ready for pickup by ECD (Thursday 30 April at 10:00).call_outcome_recorded
    sim · Mon 14 Sep 12:08:20·wall · 16:23:19
  4. Fired trigger escalation_checkscheduler_fired
    sim · Tue 5 May 22:51:57·wall · 08:47:28
  5. Fired trigger escalation_checkscheduler_fired
    sim · Tue 5 May 22:48:28·wall · 08:47:28
  6. NotReady → Escalated (Rules engine: TRUCK_UNDER_1_YEAR, PLATINUM_SLA, REPEAT_OFFENDER_GARAGE)state_transition
    sim · Tue 5 May 22:33:18·wall · 08:47:28
  7. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 11 escalations in last 30 days.escalation_triggered
    sim · Tue 5 May 22:20:49·wall · 08:47:27
  8. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 10 escalations in last 30 days.escalation_triggered
    sim · Tue 5 May 22:06:39·wall · 08:47:27
  9. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Tue 5 May 22:01:55·wall · 08:47:27
  10. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Tue 5 May 21:48:43·wall · 08:47:27
  11. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Tue 5 May 21:25:48·wall · 08:47:26
  12. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Tue 5 May 21:25:08·wall · 08:47:26
  13. Email sent to warrantysentinel@peopleamp.io: Warranty escalation: WW75 BMW (BMW 3 Series 320d Touring) · WO WO-2026-0428-001email_sent
    sim · Tue 5 May 03:10:58·wall · 08:47:08
  14. Email sent to warrantysentinel@peopleamp.io: Warranty escalation: WW75 BMW (BMW 3 Series 320d Touring) · WO WO-2026-0428-001email_sent
    sim · Mon 4 May 23:36:57·wall · 08:47:05
  15. Escalation: TRUCK_UNDER_1_YEAR — Truck WW75 BMW is 341d old (< 365) and warranty-flagged → OEM workflow eligible.escalation_triggered
    sim · Mon 4 May 20:56:13·wall · 08:47:02
  16. Escalation: TRUCK_UNDER_1_YEAR — Truck WW75 BMW is 340d old (< 365) and warranty-flagged → OEM workflow eligible.escalation_triggered
    sim · Mon 4 May 16:56:31·wall · 08:46:58
  17. Scheduled escalation_check for 2026-05-03T00:17:56.400Z (sim)scheduler_scheduled
    sim · Sun 3 May 00:25:58·wall · 08:46:17
  18. Escalated → NotReady (AI call: garage not ready (PARTS_DELAYED))state_transition
    sim · Sun 3 May 00:10:01·wall · 08:46:17
  19. Garage NOT READY (PARTS_DELAYED): Garage said WW75 BMW won’t be ready by Fri 8 May 00:00 due to parts delayed; expects completion next week Friday by 2:00pm.call_outcome_recorded
    sim · Sat 2 May 23:50:34·wall · 08:46:17
  20. Fired trigger escalation_checkscheduler_fired
    sim · Thu 30 Apr 11:43:22·wall · 08:45:17
  21. NotReady → Escalated (Rules engine: TRUCK_UNDER_1_YEAR, PLATINUM_SLA, REPEAT_OFFENDER_GARAGE)state_transition
    sim · Thu 30 Apr 11:31:58·wall · 08:45:17
  22. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 7 escalations in last 30 days.escalation_triggered
    sim · Thu 30 Apr 11:13:04·wall · 08:45:16
  23. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Thu 30 Apr 10:59:38·wall · 08:45:16
  24. Fired trigger escalation_checkscheduler_fired
    sim · Thu 30 Apr 10:46:37·wall · 16:22:47
  25. NotReady → Escalated (Rules engine: TRUCK_UNDER_1_YEAR, PLATINUM_SLA, REPEAT_OFFENDER_GARAGE)state_transition
    sim · Thu 30 Apr 10:32:45·wall · 16:22:47
  26. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Thu 30 Apr 10:31:26·wall · 08:45:16
  27. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 4 escalations in last 30 days.escalation_triggered
    sim · Thu 30 Apr 10:12:36·wall · 16:22:46
  28. Email sent to warrantysentinel@peopleamp.io: Warranty escalation: WW75 BMW (BMW 3 Series 320d Touring) · WO WO-2026-0428-001email_sent
    sim · Thu 30 Apr 10:10:55·wall · 08:45:15
  29. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Thu 30 Apr 09:58:12·wall · 16:22:46
  30. Escalation: TRUCK_UNDER_1_YEAR — Truck WW75 BMW is 336d old (< 365) and warranty-flagged → OEM workflow eligible.escalation_triggered
    sim · Thu 30 Apr 09:31:51·wall · 08:45:15
  31. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Thu 30 Apr 09:31:04·wall · 16:22:46
  32. Email sent to warrantysentinel@peopleamp.io: Warranty escalation: WW75 BMW (BMW 3 Series 320d Touring) · WO WO-2026-0428-001email_sent
    sim · Thu 30 Apr 09:04:30·wall · 16:22:45
  33. Escalation: TRUCK_UNDER_1_YEAR — Truck WW75 BMW is 336d old (< 365) and warranty-flagged → OEM workflow eligible.escalation_triggered
    sim · Thu 30 Apr 08:23:31·wall · 16:22:45
  34. Scheduled escalation_check for 2026-04-30T03:56:52.800Z (sim)scheduler_scheduled
    sim · Thu 30 Apr 04:07:30·wall · 08:45:09
  35. Escalated → NotReady (Garage indicated not ready (PARTS_DELAYED))state_transition
    sim · Thu 30 Apr 03:44:20·wall · 08:45:09
  36. Scheduled escalation_check for 2026-04-30T02:56:42.000Z (sim)scheduler_scheduled
    sim · Thu 30 Apr 03:02:24·wall · 16:22:39
  37. Contacting → NotReady (Garage indicated not ready (PARTS_DELAYED))state_transition
    sim · Thu 30 Apr 02:47:56·wall · 16:22:39
  38. Reply received from garagesentinel@peopleamp.ioemail_received
    sim · Thu 30 Apr 00:15:14·wall · 08:45:05
  39. Reply received from garagesentinel@peopleamp.ioemail_received
    sim · Wed 29 Apr 23:30:46·wall · 16:22:36
  40. AI call placed via Retell to Eastside Express Repairscall_placed
    sim · Wed 29 Apr 19:11:49·wall · 08:45:00
  41. AI call placed via Retell to Eastside Express Repairscall_placed
    sim · Wed 29 Apr 18:25:08·wall · 16:22:31
  42. Fired trigger outreach_duescheduler_fired
    sim · Tue 28 Apr 23:57:18·wall · 16:22:26
  43. Scheduled call_garage for 2026-04-29T23:32:27.600Z (sim)scheduler_scheduled
    sim · Tue 28 Apr 23:40:48·wall · 16:22:26
  44. OutreachDue → Contacting (Garage 48h email sent)state_transition
    sim · Tue 28 Apr 23:22:19·wall · 16:22:25
  45. Email sent to garagesentinel@peopleamp.io: Confirmation needed: WO WO-2026-0428-001 · WW75 BMW · ECD 30/04 10:00email_sent
    sim · Tue 28 Apr 23:03:07·wall · 16:22:25
  46. Monitoring → OutreachDue (ECD - 48h reached)state_transition
    sim · Tue 28 Apr 22:15:43·wall · 16:22:24
Notes

Headline scenario — 11mo old BMW, drivers airbag replacement under warranty.