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WO-2026-0428-001openplatinum SLA

Drivers Airbag Replacement (warranty)

WW75 BMW · BMW 3 Series 320d Touring · Stobright Logistics Ltd

Escalated
Truck
RegWW75 BMW
VINWBA3B7C50AKE56789
Mileage28,400 mi
ManufacturerBMW Commercial UK
In service28 May 2025 (858mo)
WarrantyActive
DriverJames Whitehouse
Garage
NameEastside Express Repairs
RegionEast England
AddressBay 7, Norwich Industrial Park, NR4 6DJ
Phone+441234567003
AdvisorDean Holroyd
ECD
OriginalThu 30 Apr 10:00
EffectiveThu 30 Apr 10:00
Delta25803d overdue
Labour12h
  1. Fired trigger escalation_checkscheduler_fired
    sim · Thu 21 May 04:11:24·wall · 13:09:57
  2. NotReady → Escalated (Rules engine: PLATINUM_SLA, REPEAT_OFFENDER_GARAGE, THREE_ATTEMPTS_NO_RESPONSE, DAYS_OVERDUE)state_transition
    sim · Thu 21 May 00:11:45·wall · 13:09:53
  3. Escalation: DAYS_OVERDUE — Work order is 220260 days past its effective ECD.escalation_triggered
    sim · Wed 20 May 18:12:07·wall · 13:09:47
  4. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · THREE_ATTEMPTS_NO_RESPONSE · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Wed 20 May 15:25:26·wall · 13:09:44
  5. Escalation: THREE_ATTEMPTS_NO_RESPONSE — 3 call attempts on this WO without resolution.escalation_triggered
    sim · Wed 20 May 04:11:24·wall · 13:09:33
  6. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 6 escalations in last 30 days.escalation_triggered
    sim · Wed 20 May 02:14:27·wall · 13:09:31
  7. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Tue 19 May 23:32:38·wall · 13:09:29
  8. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Tue 19 May 22:34:19·wall · 13:09:28
  9. Fired trigger escalation_checkscheduler_fired
    sim · Tue 19 May 16:10:33·wall · 13:09:21
  10. Scheduled escalation_check for 2629-05-19T15:52:04.800Z (sim)scheduler_scheduled
    sim · Tue 19 May 16:03:25·wall · 13:09:21
  11. Fired trigger escalation_checkscheduler_fired
    sim · Tue 19 May 15:46:51·wall · 13:09:21
  12. Escalated → NotReady (AI call: garage not ready (PARTS_DELAYED))state_transition
    sim · Tue 19 May 15:36:07·wall · 13:09:21
  13. NotReady → Escalated (Rules engine: PLATINUM_SLA, THREE_ATTEMPTS_NO_RESPONSE, DAYS_OVERDUE)state_transition
    sim · Tue 19 May 15:23:16·wall · 13:09:20
  14. NotReady → Escalated (Rules engine: PLATINUM_SLA, THREE_ATTEMPTS_NO_RESPONSE, DAYS_OVERDUE)state_transition
    sim · Tue 19 May 15:20:45·wall · 13:09:20
  15. Garage NOT READY (PARTS_DELAYED): Garage Eastside Express Repairs advised WW75 BMW Drivers Airbag Replacement won't be ready by ECD; reason given: parts delayed. No revised ECD provided yet.call_outcome_recorded
    sim · Tue 19 May 14:55:58·wall · 13:09:20
  16. Escalation: DAYS_OVERDUE — Work order is 220244 days past its effective ECD.escalation_triggered
    sim · Tue 19 May 14:43:12·wall · 13:09:20
  17. Escalation: DAYS_OVERDUE — Work order is 220244 days past its effective ECD.escalation_triggered
    sim · Tue 19 May 14:35:02·wall · 13:09:20
  18. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · THREE_ATTEMPTS_NO_RESPONSE · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Tue 19 May 14:07:55·wall · 13:09:19
  19. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · THREE_ATTEMPTS_NO_RESPONSE · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Tue 19 May 13:55:30·wall · 13:09:19
  20. Escalation: THREE_ATTEMPTS_NO_RESPONSE — 3 call attempts on this WO without resolution.escalation_triggered
    sim · Tue 19 May 12:11:27·wall · 13:09:17
  21. Escalation: THREE_ATTEMPTS_NO_RESPONSE — 3 call attempts on this WO without resolution.escalation_triggered
    sim · Tue 19 May 10:11:56·wall · 13:09:15
  22. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Tue 19 May 05:47:56·wall · 13:09:11
  23. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Tue 19 May 04:09:07·wall · 13:09:09
  24. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Mon 18 May 20:11:56·wall · 13:09:01
  25. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Mon 18 May 20:11:49·wall · 13:09:01
  26. Fired trigger escalation_checkscheduler_fired
    sim · Tue 6 Oct 06:53:31·wall · 13:10:14
  27. Escalation: DAYS_OVERDUE — Work order is 14395 days past its effective ECD.escalation_triggered
    sim · Mon 5 Oct 18:50:09·wall · 13:10:02
  28. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · THREE_ATTEMPTS_NO_RESPONSE · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Mon 5 Oct 14:50:02·wall · 13:09:58
  29. Escalation: THREE_ATTEMPTS_NO_RESPONSE — 5 call attempts on this WO without resolution.escalation_triggered
    sim · Mon 5 Oct 07:06:14·wall · 13:09:50
  30. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 10 escalations in last 30 days.escalation_triggered
    sim · Mon 5 Oct 04:49:58·wall · 13:09:48
  31. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Mon 5 Oct 04:28:12·wall · 13:09:47
  32. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Mon 5 Oct 03:41:49·wall · 13:09:47
  33. Garage confirmed READY: Garage confirmed WW75 BMW will be ready for pickup by ECD (Thursday 30 April at 10:00).call_outcome_recorded
    sim · Mon 14 Sep 14:54:39·wall · 16:23:22
  34. Garage confirmed READY: Garage confirmed WW75 BMW will be ready for pickup by ECD (Thursday 30 April at 10:00).call_outcome_recorded
    sim · Mon 14 Sep 13:42:46·wall · 16:23:21
  35. Garage confirmed READY: Garage confirmed WW75 BMW will be ready for pickup by ECD (Thursday 30 April at 10:00).call_outcome_recorded
    sim · Mon 14 Sep 12:08:20·wall · 16:23:19
  36. Fired trigger escalation_checkscheduler_fired
    sim · Tue 5 May 22:51:57·wall · 08:47:28
  37. Fired trigger escalation_checkscheduler_fired
    sim · Tue 5 May 22:48:28·wall · 08:47:28
  38. NotReady → Escalated (Rules engine: TRUCK_UNDER_1_YEAR, PLATINUM_SLA, REPEAT_OFFENDER_GARAGE)state_transition
    sim · Tue 5 May 22:33:18·wall · 08:47:28
  39. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 11 escalations in last 30 days.escalation_triggered
    sim · Tue 5 May 22:20:49·wall · 08:47:27
  40. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 10 escalations in last 30 days.escalation_triggered
    sim · Tue 5 May 22:06:39·wall · 08:47:27
  41. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Tue 5 May 22:01:55·wall · 08:47:27
  42. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Tue 5 May 21:48:43·wall · 08:47:27
  43. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Tue 5 May 21:25:48·wall · 08:47:26
  44. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Tue 5 May 21:25:08·wall · 08:47:26
  45. Email sent to warrantysentinel@peopleamp.io: Warranty escalation: WW75 BMW (BMW 3 Series 320d Touring) · WO WO-2026-0428-001email_sent
    sim · Tue 5 May 03:10:58·wall · 08:47:08
  46. Email sent to warrantysentinel@peopleamp.io: Warranty escalation: WW75 BMW (BMW 3 Series 320d Touring) · WO WO-2026-0428-001email_sent
    sim · Mon 4 May 23:36:57·wall · 08:47:05
  47. Escalation: TRUCK_UNDER_1_YEAR — Truck WW75 BMW is 341d old (< 365) and warranty-flagged → OEM workflow eligible.escalation_triggered
    sim · Mon 4 May 20:56:13·wall · 08:47:02
  48. Escalation: TRUCK_UNDER_1_YEAR — Truck WW75 BMW is 340d old (< 365) and warranty-flagged → OEM workflow eligible.escalation_triggered
    sim · Mon 4 May 16:56:31·wall · 08:46:58
  49. Scheduled escalation_check for 2026-05-03T06:29:06.000Z (sim)scheduler_scheduled
    sim · Sun 3 May 06:37:44·wall · 13:08:40
  50. Escalated → NotReady (AI call: garage not ready (UNKNOWN))state_transition
    sim · Sun 3 May 06:21:46·wall · 13:08:40
  51. Garage NOT READY (UNKNOWN): Garage couldn’t confirm readiness by ECD; advised it will likely be ready next week but no specific date or reason given.call_outcome_recorded
    sim · Sun 3 May 05:28:58·wall · 13:08:39
  52. Scheduled escalation_check for 2026-05-03T00:17:56.400Z (sim)scheduler_scheduled
    sim · Sun 3 May 00:25:58·wall · 08:46:17
  53. Escalated → NotReady (AI call: garage not ready (PARTS_DELAYED))state_transition
    sim · Sun 3 May 00:10:01·wall · 08:46:17
  54. Garage NOT READY (PARTS_DELAYED): Garage said WW75 BMW won’t be ready by Fri 8 May 00:00 due to parts delayed; expects completion next week Friday by 2:00pm.call_outcome_recorded
    sim · Sat 2 May 23:50:34·wall · 08:46:17
  55. Fired trigger escalation_checkscheduler_fired
    sim · Thu 30 Apr 11:43:22·wall · 08:45:17
  56. NotReady → Escalated (Rules engine: TRUCK_UNDER_1_YEAR, PLATINUM_SLA, REPEAT_OFFENDER_GARAGE)state_transition
    sim · Thu 30 Apr 11:31:58·wall · 08:45:17
  57. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 7 escalations in last 30 days.escalation_triggered
    sim · Thu 30 Apr 11:13:04·wall · 08:45:16
  58. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Thu 30 Apr 10:59:38·wall · 08:45:16
  59. Fired trigger escalation_checkscheduler_fired
    sim · Thu 30 Apr 10:56:16·wall · 13:07:33
  60. Fired trigger escalation_checkscheduler_fired
    sim · Thu 30 Apr 10:46:37·wall · 16:22:47
  61. NotReady → Escalated (Rules engine: TRUCK_UNDER_1_YEAR, PLATINUM_SLA, REPEAT_OFFENDER_GARAGE, THREE_ATTEMPTS_NO_RESPONSE)state_transition
    sim · Thu 30 Apr 10:40:48·wall · 13:07:32
  62. Fired trigger escalation_checkscheduler_fired
    sim · Thu 30 Apr 10:39:50·wall · 11:16:13
  63. NotReady → Escalated (Rules engine: TRUCK_UNDER_1_YEAR, PLATINUM_SLA, REPEAT_OFFENDER_GARAGE)state_transition
    sim · Thu 30 Apr 10:32:45·wall · 16:22:47
  64. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Thu 30 Apr 10:31:26·wall · 08:45:16
  65. NotReady → Escalated (Rules engine: TRUCK_UNDER_1_YEAR, PLATINUM_SLA, REPEAT_OFFENDER_GARAGE, THREE_ATTEMPTS_NO_RESPONSE)state_transition
    sim · Thu 30 Apr 10:27:00·wall · 11:16:13
  66. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · THREE_ATTEMPTS_NO_RESPONSE · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Thu 30 Apr 10:19:26·wall · 13:07:32
  67. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 4 escalations in last 30 days.escalation_triggered
    sim · Thu 30 Apr 10:12:36·wall · 16:22:46
  68. Email sent to warrantysentinel@peopleamp.io: Warranty escalation: WW75 BMW (BMW 3 Series 320d Touring) · WO WO-2026-0428-001email_sent
    sim · Thu 30 Apr 10:10:55·wall · 08:45:15
  69. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · THREE_ATTEMPTS_NO_RESPONSE · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Thu 30 Apr 10:04:22·wall · 11:16:13
  70. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Thu 30 Apr 09:58:12·wall · 16:22:46
  71. Escalation: THREE_ATTEMPTS_NO_RESPONSE — 4 call attempts on this WO without resolution.escalation_triggered
    sim · Thu 30 Apr 09:54:03·wall · 13:07:32
  72. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 26 escalations in last 30 days.escalation_triggered
    sim · Thu 30 Apr 09:40:15·wall · 13:07:31
  73. Escalation: THREE_ATTEMPTS_NO_RESPONSE — 6 call attempts on this WO without resolution.escalation_triggered
    sim · Thu 30 Apr 09:40:12·wall · 11:16:12
  74. Fired trigger escalation_checkscheduler_fired
    sim · Thu 30 Apr 09:37:15·wall · 13:08:03
  75. Escalation: TRUCK_UNDER_1_YEAR — Truck WW75 BMW is 336d old (< 365) and warranty-flagged → OEM workflow eligible.escalation_triggered
    sim · Thu 30 Apr 09:31:51·wall · 08:45:15
  76. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Thu 30 Apr 09:31:04·wall · 16:22:46
  77. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Thu 30 Apr 09:26:56·wall · 13:07:31
  78. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 38 escalations in last 30 days.escalation_triggered
    sim · Thu 30 Apr 09:26:38·wall · 11:16:12
  79. NotReady → Escalated (Rules engine: TRUCK_UNDER_1_YEAR, PLATINUM_SLA, REPEAT_OFFENDER_GARAGE, THREE_ATTEMPTS_NO_RESPONSE)state_transition
    sim · Thu 30 Apr 09:23:42·wall · 13:08:03
  80. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Thu 30 Apr 09:13:19·wall · 11:16:12
  81. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Thu 30 Apr 09:05:27·wall · 13:07:31
  82. Email sent to warrantysentinel@peopleamp.io: Warranty escalation: WW75 BMW (BMW 3 Series 320d Touring) · WO WO-2026-0428-001email_sent
    sim · Thu 30 Apr 09:04:30·wall · 16:22:45
  83. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · THREE_ATTEMPTS_NO_RESPONSE · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Thu 30 Apr 08:56:20·wall · 13:08:03
  84. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Thu 30 Apr 08:52:30·wall · 11:16:12
  85. Email sent to warrantysentinel@peopleamp.io: Warranty escalation: WW75 BMW (BMW 3 Series 320d Touring) · WO WO-2026-0428-001email_sent
    sim · Thu 30 Apr 08:40:48·wall · 13:07:30
  86. Escalation: THREE_ATTEMPTS_NO_RESPONSE — 5 call attempts on this WO without resolution.escalation_triggered
    sim · Thu 30 Apr 08:35:31·wall · 13:08:02
  87. Email sent to warrantysentinel@peopleamp.io: Warranty escalation: WW75 BMW (BMW 3 Series 320d Touring) · WO WO-2026-0428-001email_sent
    sim · Thu 30 Apr 08:34:19·wall · 11:16:11
  88. Escalation: TRUCK_UNDER_1_YEAR — Truck WW75 BMW is 336d old (< 365) and warranty-flagged → OEM workflow eligible.escalation_triggered
    sim · Thu 30 Apr 08:23:31·wall · 16:22:45
  89. Escalation: REPEAT_OFFENDER_GARAGE — Eastside Express Repairs has 31 escalations in last 30 days.escalation_triggered
    sim · Thu 30 Apr 08:21:21·wall · 13:08:02
  90. Email sent to fleetsopssentinel@peopleamp.io: [ViSN] Escalation · PLATINUM_SLA · WW75 BMW (Stobright Logistics Ltd)email_sent
    sim · Thu 30 Apr 08:04:15·wall · 13:08:02
  91. Escalation: TRUCK_UNDER_1_YEAR — Truck WW75 BMW is 336d old (< 365) and warranty-flagged → OEM workflow eligible.escalation_triggered
    sim · Thu 30 Apr 08:00:14·wall · 13:07:30
  92. Escalation: TRUCK_UNDER_1_YEAR — Truck WW75 BMW is 336d old (< 365) and warranty-flagged → OEM workflow eligible.escalation_triggered
    sim · Thu 30 Apr 07:54:00·wall · 11:16:11
  93. Escalation: PLATINUM_SLA — Stobright Logistics Ltd is on Platinum SLA — ops alert required.escalation_triggered
    sim · Thu 30 Apr 07:39:28·wall · 13:08:02
  94. Email sent to warrantysentinel@peopleamp.io: Warranty escalation: WW75 BMW (BMW 3 Series 320d Touring) · WO WO-2026-0428-001email_sent
    sim · Thu 30 Apr 07:19:40·wall · 13:08:01
  95. Escalation: TRUCK_UNDER_1_YEAR — Truck WW75 BMW is 336d old (< 365) and warranty-flagged → OEM workflow eligible.escalation_triggered
    sim · Thu 30 Apr 06:39:10·wall · 13:08:01
  96. Scheduled escalation_check for 2026-04-30T03:56:52.800Z (sim)scheduler_scheduled
    sim · Thu 30 Apr 04:07:30·wall · 08:45:09
  97. Scheduled escalation_check for 2026-04-30T03:48:50.400Z (sim)scheduler_scheduled
    sim · Thu 30 Apr 03:55:08·wall · 13:08:35
  98. Escalated → NotReady (Garage indicated not ready (PARTS_DELAYED))state_transition
    sim · Thu 30 Apr 03:44:20·wall · 08:45:09
  99. Escalated → NotReady (Garage indicated not ready (PARTS_DELAYED))state_transition
    sim · Thu 30 Apr 03:40:55·wall · 13:08:35
  100. Scheduled escalation_check for 2026-04-30T02:56:42.000Z (sim)scheduler_scheduled
    sim · Thu 30 Apr 03:02:24·wall · 16:22:39
Notes

Headline scenario — 11mo old BMW, drivers airbag replacement under warranty.